Your information,handled with care.

01Overview

Charlotte Real Estate Media ("CREM," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or book our services, how we use it, and the choices you have.

By using this website or booking a shoot, you agree to the practices described here.

02Information We Collect

We only collect what we need to schedule shoots, deliver media, and communicate with you:

• Contact details you provide — name, phone number, email, and brokerage.
• Booking details — property addresses, requested services, and appointment times.
• Communications — texts, calls, and messages you send us.
• Basic website analytics — pages visited and general device information, collected anonymously.

03How We Use Your Information

• To schedule, coordinate, and deliver your photography, video, and media.
• To respond when you text, call, or message us.
• To send delivery links, invoices, and shoot-related updates.
• To improve our website and services.

We never sell your personal information.

04Use of Captured Media

Photos, video, and drone footage we capture may be used in our portfolio, on social media, and in marketing — unless you ask us not to. Just let us know in writing and we will honor your request.

05Sharing With Third Parties

We use trusted service providers — such as our booking system, payment processor, and gallery hosting — to operate our business. These providers only access the information needed to perform their service and are required to protect it. We may also disclose information when required by law.

06Data Security & Retention

We take reasonable measures to protect your information and retain it only as long as needed to provide our services and meet legal obligations. No method of transmission over the internet is completely secure, but we work to safeguard your data.

07Your Choices

You can request a copy of the information we hold about you, ask us to correct or delete it, or opt out of marketing at any time. To make a request, text or call 980-580-8047.

08Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "last updated" date below. Continued use of our website or services means you accept the updated policy.