Welcome to Charlotte Real Estate Media (“we,” “us,” or “our”). By accessing our website, submitting a form, or using our services, you agree to the following Terms of Service.

Use of Services

Charlotte Real Estate Media provides real estate photography, video, drone, and related media services. By using our services or submitting your information, you confirm that you are at least 18 years old and authorized to do so.

Communications & Text Messaging (A2P Compliance)

By providing your phone number, you consent to receive SMS and/or MMS messages from Charlotte Real Estate Media related to:

• Appointments and scheduling

• Service updates

• Order confirmations

• Customer support communications

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP.

Consent to receive text messages is not a condition of purchase.

User Responsibilities

You agree to:

• Provide accurate and truthful information

• Use our services for lawful purposes only

• Not misuse, abuse, or attempt to disrupt our systems or communications

Payments & Services

All services are subject to availability. Pricing, packages, and deliverables are communicated prior to service delivery. Payment terms, cancellation policies, and rescheduling policies may be outlined separately during booking.

Intellectual Property

All content created by Charlotte Real Estate Media—including photos, videos, and marketing materials—remains protected by applicable copyright laws. Usage rights are granted as outlined in your service agreement or invoice.

Limitation of Liability

Charlotte Real Estate Media is not liable for indirect, incidental, or consequential damages arising from the use of our services or communications. Services are provided “as is” without warranties beyond those expressly stated.

Third-Party Services

We may use trusted third-party platforms to deliver services such as scheduling, messaging, hosting, or payment processing. We are not responsible for outages or issues caused by these third-party providers.

Privacy

Your use of our services is also governed by our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding these Terms of Service, please contact us at: